About Us

Part of the Uni-Clean Group of Companies


Cancellation and Refunds

Details of Our Cancellation and Refunds Policy

1) General

The contract is between you the person who is hiring the services of Handyman-Direct and The Property Maintenance Company (LP Rentals Ltd).

2) Formation of the contract

Before making a booking, please contact The Property Maintenance Company to make sure a Handyman is available for the dates required. You must send The Property Maintenance Company a completed booking form and payment of a non-refundable deposit of 25% of the quoted estimate. A binding contract between the person who has signed the Booking Form and the Property Maintenance Company will be made when The Property Maintenance Company issue a confirmation invoice. You are responsible for the payment of the price of the work carried out by our Handyman.

Bookings cannot be accepted from persons under 18 years of age at the time of booking. The Property Maintenance Company reserve the right to refuse a booking without giving a reason.

3) Payment

The balance must be paid once the work is completed. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable in accordance with the paragraph 6. and paragraph 7 below.

Receipt and banking of any deposit does not constitute acceptance of any booking. A binding contract is made when The Property Maintenance Company issue a confirmation notice.

4) The Price

The prices are in sterling unless otherwise stated.

5) Alterations or Cancellations

In the unlikely event it is necessary to make an alteration or cancel the Handyman Service, we will inform you as soon as possible, and if requested we will try and arrange alternative time to carry out any work. If the alternative time is not acceptable we will refund in full all monies paid and shall be under no liability.

6) Cancellation by You

Any cancellation by you for whatever reason must be in writing addressed to us at 25 Buckingham Road, Shoreham by Sea BN43 5UA Telephone: 01273 441617. Fax: 01273 441101. The effective date of cancellation is the date on which we receive written cancellation.

If you cancel 2 weeks or more before work due you will lose your deposit.

If you cancel within 24 hours of work due or if the work due booking is cancelled due to non-payment we are entitled to full labour and materials cost from you.

7) Amendments by you.

Upon receipt of your booking confirmation invoice, please check the details to make sure they are correct. If after your booking has been accepted you require us to amend it in any way or re-invoice you we reserve the right to charge £30.00 per change.

8) While all the work quoted for is fundamentally correct, we cannot accept responsibility if minor errors or differences actual work arise.

The Property Maintenance Company reserve the right to make modifications to the work specification that are considered necessary in the light of operating requirements. In the interest of continued improvements, The Property Maintenance Company reserve the right to alter fixtures, materials, fittings either advertised or previously available, without prior notice.

If material changes occur after your booking has been made we will advise you if there is time before work commences.

9) Complaints

In the unlikely event that you are disappointed with Hanyman-Directs service, you must contact Handyman Direct who will try to solve the problem. If after that you feel that the problems were not sorted out to your satisfaction please write to Handyman Direct within seven days.

10) Liability of us, Property Management Company.

We shall not be responsible for the death of or personal injury of you or your or any person named on the booking form or other person at the property unless this results from the proven negligence of Handyman Direct.

We shall not be responsible for any loss, breach or delay beyond our reasonable control, including though, but not limited to, act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, by-laws, or measures of any kind on the part of governmental or local authority, strikes. Lockouts, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged.

In the event of such a discharge our liability shall be limited to the return of the sums paid to us in respect of the unused portion of the rental calculated on a pro rata daily basis less an administrative charge of £20.00 to cover our reasonable expenses.

We cannot be held responsible for the breakdown of mechanical equipment, such as pumps, boilers, swimming pool filtration systems etc, nor for failure of public utilities such as water, electricity and gas. Or for any water wells feeding the Villa.

We are not responsible for noise and disturbance originating beyond the boundaries of Handyman Direct or anything which is beyond our control.

11) Law

All contractual obligations arising out of these booking conditions shall be deemed to come into existence in Shoreham by Sea West Sussex and be subject to British Law and the exclusive jurisdiction of the British Courts.

Now make your life easier than ever!

Freephone 0800 0853289 OR Email Handyman-Direct.Co.Uk

We offer our services to domestic clients, offices, public houses, nursing homes and hotels

We are covering the following areas:

Surrey and Sussex Towns and Villages - Brighton & Hove, Lewes, Eastbourne, Hailsham, Littlehampton, Uckfield, Horsham, Worthing, Haywards Heath, Billingshurst, Petworth, Crawley, Reigate & Redhill, Epsom & Ewell, Kingston-upon-Thames, Leatherhead, Esher, Dorking,  Guildford,  Godalming, Cranleigh,  Haslemere, Woking  and all surrounding villages

Handyman-Direct.Co.Uk is part of Uni-Clean Services Ltd, a professional Cleaning Company which has been serving customers across the South East for 30 years. The company is a member of the NCCA and boasts over 14,000 residential customers and over 2000 commercial customers. The company has a division which specialises in builders cleans from the very large complicated sites to small houses requiring sprucing up. With Handyman-Direct you are in safe hands when it comes to your cleaning requirements.

Handyman-Direct.Co.Uk winners of The Sunday Business National Newspaper Best New Business Idea.

Trading as L.P. Rentals. Registered Address: 25 Buckingham Road Shoreham by Sea BN43 5UA